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General Questions Related to Orders for Users

Search Frequently Asked Questions or See Below

  • What are “Order requirements”?

    It is an order task you are to complete. It can contain order instructions, requirements to word count, keywords (words and phrases you are to use in the text), text structure, formatting and style (titles, subtitles, lists, etc.), uniqueness checking result, etc.

  • I have received the order for refinement. And how can I learn the reason why the order was sent for refinement?

    You can learn the reason why the order was sent for refinement in the order card: open the order card, click on the "Applications and Comments" link and go to the "Result" tab.

  • Where can I see the client's comment on the order refinement?

    You can see the comment in the order card: open the order card, click on the "Applications and Comments" link and go to the "Result" tab.

  • Can I sign up to receive notifications about new orders and articles?

    Yes, you can sign up to receive notifications about new orders and articles (at the bottom of the page in your Profile and at the bottom of the homepage).

  • How the client can restore the author's rating?
    If the rating was downgraded not due to the client's fault, then the rating can only be restored only by the client. To turn the rating back, the author should contact the customer (by private messages).

    Restore rating methods by a client:

    1. If the author has overdue the order and was withdrawn by the client / system or refused to execute - the customer can restore the rating by clicking on the link that he receives by the system message after the order is canceled / the author refuses. But this method is only suitable for orders that have not yet been deleted. If the order is deleted, the link will be inactive.
    2. The other way to restore: from the left menu of your personal account, go to the "My Orders" section and click on the "Canceled Orders" button under the search form.
    3. Create a request to restore the rating in Feedback, don't forget to specify the author's username and the name of the order.

    The author's rating can be restored by the administration without the client's consent, if the order was not executed by the author's fault (due to a change in the initial requirements of the assignment, ignoring the contractor’s questions in private messages, etc.).
  • What does the status “Published / Not published / Drafts (INACTIVE)” mean in orders and articles?
    Each completed order has one of the statuses: “Published” / “Drafts (INACTIVE)”. If you click on the “Place the order” button during creation, it will be available for authors to submit applications — in this case, the order has the status “Published”. Accordingly, when you click the "Draft" button, the order receives the status "Drafts": it will be available only for clients.

    Each article for sale also has one of the statuses: “Published” and “Not published”. Clicking on the “Upload for sale” button sends the article for moderation. After the material is approved for sale, it will be published in the article store and will be available for purchase — in this case, the article will have the status “Published”.
    The status “Not published” in articles for sale may appear if the user clicked the “Drafts” button or if the article has not passed the moderation.
  • What does the mark “With placement” mean in the order?
    The option "Order with placement on the internet" means that authors offer the client sites where they can place the text written for him — for example, it can be blogs or sites on similar topics. After the application is approved, the authors fulfill the order and place it on these sites. In this way, the customer does not waste his time searching for sites for placement.

    The customer may also provide a link to the page where the text should be placed in the order description.
  • Can I submit my article for proofreading with eTXT?

    Yes, eTXT offers proofreading services. If you want, you can submit your article for proofreading. Our moderators will check your article for spelling, punctuation, and grammatical errors. We don’t check articles for stylistic errors. Our proofreading rates are 12 rubles/1,000 characters with spaces. Please don’t forget to specify the deadline for the completion of the work.

  • What’s an order filter for users?

    An order filter for users is a system enabling users to remove orders if they find the rates or requirements inadequate. When a certain number of authors with any rating but zero votes against an order, the order ceases being visible to authors, meaning the authors can no longer submit their proposals to it. To view this order, users will have to specify the corresponding search parameters.

  • A .docx file wouldn’t open.
    .docx is a file extension for the Word format from the Microsoft Office suite. The .docx file extension has replaced the old .doc file extension. In new Microsoft Office versions, specifically in Microsoft Office 2007 and Office 2010, files are saved in new formats and with new file extensions, such as .docx, .xlsx and others, by default. Unfortunately, older versions of Microsoft Office can’t open such files. How to open a .docx file? You have several options. If you don’t have Microsoft Office supporting .docx files, install a free analogue of Microsoft Office that is OpenOffice.org3. OpenOffice supports .docx files, too. If you have an older version of Microsoft Office, you may download a compatibility pack for Microsoft Office 2007 file formats (Word, Excel and PowerPoint), so the older version could open .docx files. To download this docx-to-doc converter, please follow http://www.microsoft.com. If you need to open a .docx file without having to download any programs, you can convert your .docx files into .doc files here: http://www.doc.investintech.com/
  • Why are some of the files that I download just a bunch of squares and weird symbols? How can I make such files readable?

    Please, find the information in the question “A .docx file wouldn’t open”.

  • What does “order has been archived” mean? Why is it in the archive folder? I didn’t move it there.

    All orders older than 1 month are moved to the Archive automatically. You can view them in a corresponding section in your Profile. The client can move an order to the Archive manually in 7 days after approving it.

  • What does the option "Auto-acceptance applications from authors who have ..." mean?

    The option “Auto-acceptance of applications” means that the first author that meets the requirements you specified — rating, number of positive and negative reviews, qualifications — will be approved for order automatically without your participation.

  • What’s the difference between a rush order and a regular order?

    The difference is the deadline. For rush orders:
    - The author has to deliver the work within 10 minutes after the expiration of the agreed delivery term;
    - The delivery term varies from 2 hours to 2 days (the delivery term can’t be less than 2 hours);
    - Maximum time for revision by the author is 3 hours after the order is returned to the author for revision. If there are more than 30 minutes left before the expiration of the delivery term, the time left before the expiration of the delivery term is allotted for revision (30 minutes or more). If there are less than 30 minutes left before the expiration of the delivery term, the system automatically allows 3 hours for revision.
    - Maximum time for review by the client is 5 hours after the work is delivered to the client for review (If the author delivers the work before the agreed delivery term, the author has 5 hours + the time left before the expiration of the delivery term to review the work delivered).

  • How long does it take to review an order?

    The client should review the work within 5 days after the expiration of the delivery term and, if the delivery term has already expired (the work is being revised by the author), after the actual delivery. If the client fails to review the work during this term, the order is marked as “completed” automatically, while the funds are released to the author’s account. If the author fails to revise the work within 3 days, the order is marked as “expired” and the client decides whether to extend the deadline or to cancel the order.
    The client should check rush orders within 5 hours after the delivery. If the author delivers the work before the agreed delivery term, the client has 5 hours (allotted for review) + the time left before the expiration of the delivery term.

  • How much time does the author have to revise an order?

    The author should revise a regular order within 3 days after the order is returned for revision. If the author fails to deliver a revised order during this term, the order is marked as “expired”.
    The maximum time for a rush order revision is 3 hours after the order is returned for revision.

  • What does the task status of “pending the selection of the author” mean?

    This task status means the client hasn’t selected the author for the order yet.

  • How can I understand what’s 1,000 characters?

    1,000 characters are 1,000 letters, digits, punctuation marks, and math symbols (Service/Statistics for Word 2003 files, or Reviewing/Statistics for Word 2007 files).